Our FAQs

FAQ - Pet Delivery Services

General Questions

How do I book a pet delivery service?

Booking a pet delivery service is simple. You can fill out our online form with your pet's details, including the type of pet, destination, and preferred delivery time. Our team will get back to you with the available options.

What types of pets can be shipped?

We offer pet delivery for a wide variety of animals, including cats, dogs, birds, and small mammals. For exotic or unusual pets, please contact us to confirm the details.

How long will it take to ship my pet?

Delivery time depends on the destination and transport method. For domestic shipping, pets usually arrive within 2-3 days. International shipping may take up to 7 days depending on the destination and customs processing.

What happens if my pet gets sick during travel?

We take every precaution to ensure your pet’s safety and comfort during travel. If your pet falls ill, we have emergency protocols in place to take them to the nearest veterinary clinic immediately.

Do I need to pack food and water for my pet?

For most domestic trips, we recommend packing food and water for your pet, especially for longer travel times. For international shipments, we will ensure your pet is properly hydrated and fed at appropriate intervals during transit.

How can I track my pet’s delivery status?

We provide real-time tracking for every shipment. You will receive a tracking number that can be used to check on your pet's status via our website or customer service.

Air Travel

Can my pet travel in the cabin with me?

Pets can travel in the cabin with you on select airlines, typically under 15-20 lbs. Ensure to check the specific airline's regulations, and book early as some flights have limited space for pets.

What are the pet shipping requirements for international travel?

International pet shipping requires health certificates, vaccination records, microchip identification, and possible quarantine upon arrival. Requirements vary by country, so be sure to check with us before booking.

What documents do I need to travel with my pet?

Documents you may need include a valid health certificate, vaccination records, pet passport (for international travel), and any other country-specific paperwork, such as import permits.

How is my pet kept comfortable during air travel?

Your pet will be transported in a secure, comfortable, and well-ventilated carrier. We make sure that the carrier is appropriately sized and equipped to meet airline regulations to minimize stress and discomfort.

Can I visit my pet during the flight?

Unfortunately, passengers are not allowed to access the cargo area where pets are stored during the flight. However, we ensure that your pet is well-cared for and monitored at all stages of the journey.

Road Travel

What is the best carrier for pet road travel?

The best carrier is one that ensures comfort, safety, and sufficient space for your pet. The carrier should be sturdy and have proper ventilation. Make sure your pet can lie down and turn around comfortably during the trip.

How do I ensure my pet is comfortable during a road trip?

For a comfortable road trip, we recommend regular breaks for hydration, using familiar bedding, and keeping the temperature regulated. Make sure your pet is secure and cannot move around too much in the vehicle.

Are there any rest stops along the way for pets?

Yes, we plan for frequent rest stops during the journey to allow your pet to stretch, use the bathroom, and stay hydrated. Our drivers are trained to ensure the safety and comfort of pets during long-distance travel.

How are pets secured during road travel?

We use specialized pet seat belts or carriers to secure pets during transport, ensuring that they are safe and stable throughout the journey. This prevents any injury during sudden stops or turns.